Deliveries and returns
How to track my order ?
When sending, the carrier sends you an email and a text message with your tracking number.
Finally, you can find your tracking number on your Ombrelle customer account once the package has been taken over by the carrier.
I did not get my package
If you were not there during delivery, the carrier will normally leave you a “transit advice note”. On this notice, it is indicated when the carrier must return or where the package was dropped off.
It sometimes happens that the carrier does not leave a transit advice note. This is why we advise you to regularly check the status of your delivery via the parcel tracking number that has been sent to you.
If your package is advertised as “Delivered” but you have not received it, please check with your caretaker or your neighbors if they have not received it for you.
If your package says “Returned to sender”, please contact us at firstname.lastname@example.org
I would like to change my delivery address
You can email us your new address and we’ll do the right thing. The change of address can no longer be made (even by us) if the package has been forwarded to the carrier. At this time, you can try to contact the carrier to change or add an additional address.
What are the delivery times?
Pre-ordering involves purchasing a part before it is manufactured. So the delivery times of the pre-order depend on the production time. This time is indicated on the product sheet and in the order confirmation email. The times can vary between 4 to 10 weeks in general.
If your basket contains one or more products already in stock and in pre-order, they will only be shipped when the pre-order product is also in stock! If you are impatient, we invite you to place 2 separate orders to get the products in stock faster.
Once the order has been prepared and sent, the delivery time by Colissimo is 3-4 days for France, 3-8 days for other destinations.
What are the shipping fees?
For mainland France, the shipping costs vary according to the number of products in your basket. For a T-shirt for example, they start at € 5.51 for a relay delivery and € 8.21 for a signature Colissimo.
Shipping costs within and outside Europe are calculated automatically based on the weight of the order and the destination.
Exchanges & returns
How to exchange or return an item from France?
If you have a problem with the size, color, defective product or simply changed your mind, you have 14 days to make an exchange or request a refund by writing to us at email@example.com
Nous vous adresserons un étiquette retour La Poste (Colissimo) : préparez votre colis et apposez l’étiquette Colissimo que vous avez obtenue lors de votre demande de retour, puis déposez-le en bureau de Poste ou faîtes une demande dWe will send you a La Poste (Colissimo) return label: prepare your package and affix the Colissimo label that you obtained during your return request, then drop it off at the post office or make a collection request in your mailbox.
Of course, the parts must be returned in perfect condition (new, unworn, unwashed) and labeled in their original packaging.
You will get your exchange or refund within 14 days.
What are the return conditions for an exchange or refund?
The parts must be returned in perfect condition (new, unworn, unwashed) and labeled in their original packaging.
Parts returned incomplete, spoiled, damaged, deteriorated, soiled or having been used will not be exchanged or refunded.